Privacy Policy (modelbaseboards.co.uk)

Last updated: 18 December 2025

1) Who we are

This Privacy Policy explains how Baseboards.co (“we”, “us”, “our”) collects and uses personal data when you use modelbaseboards.co.uk (“our website”), contact us, request a quote, or buy products/services from us. Baseboards.co+1

Data Controller: Baseboards.co
Contact email: [email protected] Baseboards.co
Telephone: 020 8142 8930 Baseboards.co
Address: The Studio, The Gables, Wellington (UK) Baseboards.co

2) The personal data we collect

We may collect and process the following categories of personal data:

A. Information you provide to us

• Contact/quote enquiries: first name, surname, email address, postal address (for delivery pricing), phone number, and the details you type into the enquiry form about your baseboard/project. Baseboards.co+1

• Purchases/transactions: details needed to take payment, fulfil orders, provide customer service, and maintain records. Some payments may be processed via Stripe (see Section 6). Baseboards.co+1

• Communications: records of emails, messages, and calls with you.

B. Information collected automatically

• Usage data: pages viewed, clicks, approximate location, device/browser information, and similar analytics data.

• Cookies and similar technologies: used for essential site functions and analytics, including Google Analytics (see Cookie Policy). Baseboards.co+1

3) How we use your data

We use personal data to:

• respond to enquiries and provide quotes;

• provide and administer our services (including build planning, manufacture, delivery coordination, and aftersales support);

• process payments and fulfil orders;

• manage deliveries via specialist pallet couriers (kerbside delivery) and related communications; Baseboards.co

• improve our website and understand how it’s used (analytics);

• prevent fraud and protect our website and business;

• comply with legal obligations (accounting, tax, consumer rights).

4) Our lawful bases for processing (UK GDPR)

We process personal data under one or more of these lawful bases:

• Contract: to provide quotes, take orders, manufacture/supply goods, and deliver them.

• Legitimate interests: to run and improve our business, respond to enquiries, and keep our website secure (balanced against your rights).

• Consent: where required (e.g., non-essential cookies/analytics, or marketing where applicable).

• Legal obligation: where we must keep records or comply with law.

5) Marketing

We may contact you about your enquiry, quote, order, or customer service issues.
If we send marketing messages (e.g., email updates), we will do so in line with UK marketing rules and you can opt out at any time using the unsubscribe method provided or by contacting us.

6) Who we share your data with

We only share personal data where necessary, including with:

• Delivery providers/pallet couriers to deliver your order and provide delivery updates (sharing typically includes name, address, and contact details). Baseboards.co

• Payment processors (Stripe): if you pay via Stripe Checkout, Stripe processes your payment details. We do not receive or store your full card details. Baseboards.co+1

• Analytics providers (Google Analytics): to measure and improve website performance, where enabled via cookies/settings. Baseboards.co+1

• IT/hosting and website service providers who help operate our site and systems.

Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards required by UK GDPR (such as UK adequacy regulations or approved contractual protections).

7) How long we keep your data

We keep personal data only as long as needed:

• Enquiries/quotes: typically up to 24 months after last contact (unless you become a customer).

• Order/transaction records: typically 6 years to meet legal/accounting obligations.

• Support records: as needed for warranty/aftercare and to resolve issues.

8) Your rights

You may have the right to:

• access your personal data;

• correct inaccurate data;

• request deletion (where applicable);

• restrict or object to certain processing;

• request portability (in some cases);

• withdraw consent (where processing is based on consent).

To exercise your rights, contact us at [email protected]. Baseboards.co

9) Complaints

If you’re unhappy with how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO) (UK data protection regulator).

10) Security

We take appropriate technical and organisational measures to protect your personal data. No method of transmission or storage is completely secure, but we work to protect your information.

11) Links to other websites

Our website may link to third-party websites. We are not responsible for their privacy practices, so please review their policies separately. Baseboards.co+1

12) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do.

Affiliate links

Some pages on our website may contain affiliate links. This means if you click an affiliate link and make a purchase from a third-party retailer, Baseboards.co may receive a commission at no extra cost to you.

Affiliate partners may use their own technologies (such as cookies, pixels or tracking parameters) to attribute a sale to our website. Where this involves non-essential cookies or similar tracking, we will only allow this where you have provided consent through our cookie settings (where applicable). We do not control how third-party retailers process your personal data, and you should review their privacy and cookie policies.

Cookie Policy (modelbaseboards.co.uk)

Last updated: 18 December 2025

1) What cookies are

Cookies are small text files placed on your device when you visit a website. They help the website work properly, remember your preferences, and (where enabled) help us understand how the site is used.

2) Who we are

This website is operated by Baseboards.co (“we”, “us”, “our”).
If you have questions about cookies, contact us at [email protected].

3) How we use cookies

We use cookies for:

• Strictly necessary functions (site operation and saving your cookie preferences)

• Analytics (e.g., Google Analytics) where you consent

• Functional features (where applicable)

We use a cookie consent tool so you can accept/reject non-essential cookies and change your preferences at any time.

4) Cookie categories

• Strictly Necessary: required for the website to function and to remember your cookie choices.

• Analytics: helps us understand website usage and improve performance (only if you allow).

• Functional: enhances site functionality and personalisation (only if you allow, where used).

5) Cookie table

Cookie names can vary slightly depending on WordPress/plugins and updates, but the table below covers the common cookies you’re likely to see.

Notes

• If you do not use comments on the site, you can delete the comment_author_* row.

• If you add e-commerce basket/checkout features later (WooCommerce etc.), you’d add those cookies to the table too.

6) Managing cookies

You can control cookies in three ways:

1. Cookie settings on our site (via the cookie banner/settings link)

2. Browser controls (block/delete cookies in your browser settings)

3. Device controls (some devices provide additional privacy controls)

Blocking cookies may affect how the site works.

7) Changes to this policy

We may update this Cookie Policy from time to time. The “Last updated” date will change when we do.

Add a row to the cookie table only if your affiliate partners actually set cookies (common). If you’re not sure, keep it general like this:

Website Terms and Conditions (Use + Sale)

Last updated: 18 December 2025

1) About these terms

These Terms govern:

• your use of modelbaseboards.co.uk (the “Site”); and

• where applicable, the supply of goods and services by Baseboards.co.

If you do not agree, please do not use the Site or place an order.

2) About us and how to contact us

Baseboards.co
Email: [email protected] Baseboards.co
Phone: 020 8142 8930 Baseboards.co
Address: The Studio, The Gables, Wellington (UK) Baseboards.co

3) Using our website

You agree that you will:

• use the Site lawfully and not misuse it (including attempting unauthorised access, introducing malware, or interfering with the Site’s operation);

• provide accurate information in any enquiry/quote forms.

We may suspend or restrict access if the Site is misused.

4) Quotes and orders

Many of our products are made to order or bespoke. Quotes may be provided based on the information you supply (including delivery pricing, as we request address details for this purpose). Baseboards.co+1

A contract is formed only when we confirm acceptance of your order/quote in writing (e.g., by email) and/or when we take payment or a deposit (as applicable).

5) Bespoke and made-to-order items

Bespoke or made-to-order items are manufactured to your requirements (e.g., size, features, layout type, leg systems, customisation). Baseboards.co+1

Because these items are personalised, your statutory right to cancel under the Consumer Contracts Regulations may not apply once production has started (this does not affect your rights for faulty goods, see Section 10).

6) Pricing and payment

• Prices will be as agreed in your quote or at point of purchase.

• Delivery costs will be advised during ordering/quote stage. Baseboards.co

• If you use Stripe Checkout, payment processing is handled by Stripe. Baseboards.co+1

7) Manufacturing times and changes

Estimated dispatch/build times may depend on specification and workload and will be confirmed when you order. Baseboards.co
If you request changes after confirming an order, we will tell you whether the change is possible and whether it affects price and lead time.

8) Delivery

We typically dispatch completed baseboards on pallets using specialist pallet couriers for kerbside delivery. Baseboards.co
You are responsible for ensuring:

• access for delivery (including any restrictions);

• someone is available to receive the delivery where required;

• you have adequate help to move items safely after kerbside drop-off.

Risk of loss or damage passes to you on delivery.

9) Inspection on delivery and reporting issues

Please inspect goods as soon as reasonably possible after delivery.

Our Delivery page states that faulty or damaged goods must be reported within 5 days of delivery. Baseboards.co
This reporting window helps us investigate and resolve courier/manufacturing issues quickly, and does not remove your statutory rights as a consumer.

10) Returns, refunds and your consumer rights

A. Faulty or misdescribed goods
Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015. If goods are faulty or not as described, you may be entitled to repair, replacement, price reduction or refund depending on the circumstances.

B. Standard (non-bespoke) goods
Where goods are standard/off-the-shelf and purchased online, you may have a right to cancel within 14 days under the Consumer Contracts Regulations 2013, subject to the conditions in those regulations.

C. Bespoke/made-to-order goods
For goods made to your specification, the cancellation right may be excluded once production begins (see Section 5). If you need to cancel, contact us immediately and we will confirm what options (if any) are available.

11) Intellectual property

All content on the Site (text, images, logos, design) is owned by or licensed to Baseboards.co and may not be copied or reused without permission.

12) Limitation of liability

We do not exclude or limit liability where unlawful to do so, including for death or personal injury caused by negligence, fraud, or any matter that cannot be limited under law.

Subject to the above, we are not liable for:

• losses that were not foreseeable;

• business losses (loss of profits, revenue, contracts, goodwill) where you are acting in the course of business;

• delays or failures caused by events outside our reasonable control (e.g., courier disruption, severe weather, supply issues).

13) Third-party links

The Site may include links to third-party websites. We do not control and are not responsible for their content or policies. Baseboards.co+1

14) Complaints

If something’s not right, contact us first and we’ll aim to resolve it promptly:
[email protected] | 020 8142 8930 Baseboards.co

15) Governing law

These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales (unless consumer law in your part of the UK provides otherwise).

Affiliate links and third-party websites

Our website may include affiliate links to third-party websites. If you follow an affiliate link and purchase from a third party, we may receive a commission. Third-party websites are responsible for their own content, pricing, availability, delivery, returns and customer service. We do not accept responsibility for third-party websites or for any contract you enter into with them.